Refund Policy

We know a strict refund policy might seem harsh, but there are good reasons:

• Digital goods can't be returned: Unlike a physical product, we can't take back a VIP rank or in-game currency once it's been delivered. It's like trying to un-eat a pizza.
• Instant delivery: Most purchases are delivered immediately to your account. The moment you click "Buy," the item is yours.
• Abuse prevention: Unfortunately, some people try to abuse refund policies - using items, then requesting refunds. This hurts everyone.
• Fair to everyone: Allowing refunds on digital goods would mean raising prices for everyone to cover losses. Nobody wants that.

We're not trying to trap you. We just need to protect our servers and community from abuse while keeping prices fair for everyone.

The following are explicitly non-refundable, no exceptions:

While our policy is strict, we're not robots. In extreme circumstances that are genuinely out of your control, we may consider a refund at our sole discretion. These are rare and evaluated case-by-case.

To be crystal clear, the following are NOT valid reasons for a refund:

• "I didn't know what I was buying" - Read the description next time
• "I don't play on this server anymore" - That's on you, friend
• "My friend bought this on my account" - Secure your account
• "I got banned" - Definitely not getting a refund for that one
• "The item isn't as cool as I thought" - Beauty is subjective
• "I found it cheaper elsewhere" - Should've shopped around first
• "My computer broke" - Sorry, but that's not our problem
• "I need the money for something else now" - Plan your budget better
• "The game updated and changed things" - We don't control game developers
• "I just want a refund" - That's... not how this works

If you file a chargeback:

• Your account will be immediately suspended
• All associated accounts may also be suspended
• You will be permanently banned from all Icefuse services
• We may pursue legal action for fraud in serious cases
• You will be blacklisted from future purchases

If you have a legitimate issue, contact us first. We're reasonable people. Chargebacks should be an absolute last resort for actual fraud, not a way to get free stuff.

Subscriptions have some specific rules:

• No prorated refunds: If you cancel mid-cycle, you won't get a partial refund for unused time.
• Cancel anytime: You can cancel your subscription before the next billing cycle to avoid future charges.
• Access continues: After canceling, you keep access until the end of your paid period.
• Auto-renewal: Subscriptions renew automatically. It's your responsibility to cancel before renewal if you don't want to continue.

We send renewal reminders before charging. If you miss them and get charged, that's still not grounds for a refund (but maybe check your email more often).